Shipping Information - Rest of China
For destinations outside of Xi'an we deliver orders using S.F.Express. We believe that this is the fastest and most reliable courier in mainland China.
If your order is over 500 Yuan, shipping will be FREE OF CHARGE.
If your order is under 500 Yuan, we offer two shipping methods: Surface and Air.
Please note at the moment we only ship out Monday to Friday.
- Surface 3-5 days -
- Price: first kg - 12 yuan; each additional kg - 6 yuan
- Air 24-48 hours -
- Price: first kg - 18 yuan; each additional kg - 12 yuan
Due to product storage requirements and national shipping regulations, certain products can only be shipped either by surface or by air.
- Surface Only - Due to national regulations, any product containing liquids cannot be shipped via air courier. This includes any tinned food that contains a brine or sauce e.g. baked beans or tuna.
- Air Only - Due to the temperature requirements, any fresh, chilled or frozen products must be shipped via air courier.
- Air and Surface - These products can be sent via both shipping methods
To make things easier for you, we offer just two methods, which can be chosen upon checkout:
- Surface Preference
- Surface only products will be shipped via land.
- Air only products will be shipped via air. If there are no air only products, there will be no charge for air shipping.
- Surface and Air products will be shipped via land.
- Air Preference
- Surface only products will be shipped via land. If there are no surface only products, there will be no charge for land shipping.
- Air only products will be shipped via air.
- Surface and Air products will be shipped via air.
We hope that this helps to simplify shipping. If you have any questions, you are always welcome to email us at firstname.lastname@example.org.
Cooling Packaging Surcharge
If you purchase fresh, chilled or frozen products from us they will be packed in Styrofoam boxes that will also include cool packs. To offset the cost of this additional packaging there is a 20 yuan per order surcharge. This charge is fixed no matter how much you buy and so we recommend bulk buying these products in order to get the best deal on shipping and packaging. This does not apply to orders over 500 Yuan.
- If you purchase fresh, chilled or frozen products from us, it is important that you will be available to receive your order during the next two days. The packaging that we use to keep the products cool will only last for 48 hours. If you are unable to receive the package from the courier within that time, we cannot take responsibility for damaged goods.